Returns & Refund Policy

Thanks for shopping with CursiveCraft! We’re a small New Zealand business creating custom pieces and curating cheeky, quality products – from our handmade jewelry to our spicier CursiveKink range. Below is our no-nonsense policy around returns, refunds, and warranties so you know exactly where you stand.

❌ Change of Mind

We don’t accept returns or offer refunds if you change your mind after ordering. 

• Custom or personalized items – once it’s made with your name (or favourite swear word), it’s yours.
• Earrings – for hygiene reasons, all earring sales are final.
• CursiveKink products – due to the intimate nature of these items, we can't accept returns on opened or used products, even if you’ve just changed your mind.
• Chocolates – these are handmade and edible, so for hygiene and safety reasons, they’re non-refundable.

Please double-check your cart before checkout – we want you to be thrilled with what arrives!

✅ Faulty or Damaged Items

If your order arrives broken or something’s not quite right, we’re here to help:

• Email us within 7 days of receiving your item at CursiveCraft@gmail.com
• Include your order number, a description of the issue, and photos
• We’ll replace the item with the same one if available
• If we no longer stock the same product, we’ll offer store credit to use on anything else in our store

🛠️ Warranty – CursiveKink Range

Our CursiveKink collection is sourced locally from trusted suppliers and comes with a manufacturer’s warranty, usually covering 6–12 months depending on the product.

Covered issues typically include faults that occur during normal use – not from misuse, water damage (if it’s not waterproof), or just pushing it a little too hard.

To make a warranty claim:

• Email us at CursiveCraft@gmail.com with your order number, photos or a short video, and a description of what’s gone wrong
• If the fault is covered, we’ll sort everything out on your behalf – no need for you to chase manufacturers or fill out a million forms
• We’ll either replace the item with the same product, or offer store credit if it’s no longer available
  

What’s Not Covered:

• General wear and tear
• Accidental damage or misuse
• Improper cleaning or storage
• Lost charging cables or packaging
• Any "just changed my mind" regrets

📦 Returning a Faulty Item

In most cases, we won’t need you to send anything back – photos or a short video are usually enough for us to assess the issue. But if we do ask for a return:

• We’ll cover the return shipping if the product is faulty or damaged and needs to be sent back to us.
• We’ll give you clear instructions and a return address – please don’t post anything back without checking in first.
• Items must be returned in unused condition (where applicable), with original packaging if possible.

💳 Refunds & Store Credit

Our standard policy is to offer store credit or a replacement if there’s an issue with your order.

We do not offer cash refunds as a general rule – but we’ll always handle genuine faults or concerns on a case-by-case basis, in line with the Consumer Guarantees Act. Store credit will be issued as a unique code to use online, and never expires.

💖 We're Here to Help

Customer happiness is super important to us! While we do have policies in place to keep things fair and consistent, we’re also real people who genuinely care. If something’s not right, please reach out – we promise to listen, be kind, and work alongside you to sort things out the best we can.

Thanks for supporting our small, slightly sassy, wonderfully weird little business. You're the best 💕

– Amy & Ryan